Safer Gambling

We are committed to safe, controlled play and clear tools that help you manage time and spending. As part of Vegas Casino Responsible Gambling we provide practical limits, self-exclusion options and support links so customers can make informed choices. We encourage regular checks on activity, prompt use of account controls and reaching out for help when gambling stops being fun. Our approach is straightforward: promote safer play, offer immediate account controls and connect to professional help when needed.

Player protection principles

Clear rules protect accounts and wellbeing. We promote age checks, one-account policy and mandatory verification where required. Respect for personal limits and prompt action on risk signs guide our approach.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits in account settings. Loss limits are available to cap total net losses over a set period. Limits take effect immediately or after a short confirmation period depending on the selection.

Time limits and session reminders

Use session timers and automatic logout to limit continuous play. Session reminders appear during play and can be adjusted in your profile. Short breaks reduce impulsive decisions.

Self-exclusion and cool-off

Temporary cool-off periods and longer self-exclusion options are available from account settings. Requests are actioned promptly and block access for the chosen duration. Support is provided when returning to play.

Recognising signs of problematic behaviour

Watch for common indicators: chasing losses, spending beyond means, neglecting work or family, anxiety about gambling, borrowing to fund play, or hiding activity. Early recognition helps prevent escalation.

Guidance for staying in control

Plan play sessions, set strict loss and deposit caps, avoid gambling under stress or when impaired, and keep gambling separate from essential bills. Regularly review transaction history and adjust limits when needed.

Access to professional help and support organisations

If gambling causes concern, seek help promptly. Contact Gambling Help Online or Lifeline 13 11 14 for confidential support. Local counselling services and Gamblers Anonymous meetings offer practical assistance and recovery programs.

How we support customers who seek help

We provide immediate account tools, signpost external support and offer account holds on request. Contact support for help enabling limits, initiating self-exclusion or getting information on treatment services.

Further information and next steps

Visit the responsible gambling section in your account to set limits, request exclusion or find support contacts. For urgent support, contact listed helplines right away. Small steps often prevent larger problems.