Need help with your account or a game? Our support team can assist with account access, deposit and withdrawal questions, technical concerns and general feedback. Contact us by email, phone or live chat, whichever suits you. Include your registered email address and a short description of the issue so we know what you need help with. For payment questions, mention the payment method, but please don’t send passwords or full card details. You can also get in touch with general enquiries or affiliate questions.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Account and technical support | [email protected] |
| Payment questions and feedback | [email protected] |
| Phone number | +61 2 8374 6295 |
| Working hours | 24/7 for customer support and live chat |
Email Support
For detailed requests, account-related issues or anything requiring documents, email is the preferred contact method. Please include a clear subject line and up-to-date contact details so we can locate your account and avoid delays. Attach relevant files and note your preferred contact times to help speed up our response within the standard support window.
Submit your enquiry
Response Time
Contact our support team via live chat or email and expect most enquiries to be answered within one business day. Simple requests are usually handled same-day; more complex issues may take longer depending on the nature of the case and any verification required. We’ll keep you updated during the process and aim to resolve urgent matters as quickly as possible.
Feedback
Got an idea for the site, or something that could work better? Send your feedback through live chat or email. We read suggestions carefully and use them to improve our service and your experience on the site. Whether it’s about games, payments or using the site on your mobile, we’d like to hear from you.